Shipping Policy

At Packet Empire Inc., we are committed to ensuring that your custom packaging orders are delivered promptly and securely.

Below is a detailed outline of our shipping policies to provide clarity and transparency.

1. Order Processing Timeline

Standard Orders: All orders are processed within 1–2 business days after receiving payment and final design proof approval.
Custom Products: Production time for custom packaging typically ranges from 8–10 business days, beginning after design approval. This timeline may vary based on the complexity and quantity of the order.
Rush Orders: Expedited production is available upon request for an additional fee and must be arranged in advance.

2. Shipping Methods

We partner with reliable carriers such as FedEx, UPS, DHL, and USPS for domestic and international shipments.
Delivery timelines vary based on the selected shipping method (standard, expedited, or overnight) and the destination.
Shipping rates are calculated based on weight, dimensions, and destination.

3. Tracking Information

Once your order is shipped, you will receive a tracking number via email to monitor its progress.
Customers are responsible for ensuring accurate shipping information. We are not liable for delays or losses caused by incorrect or incomplete addresses provided during checkout.

4. International Shipping

Global Reach: We ship internationally to most countries.
Customs and Duties: International customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in the shipping cost.
Delivery Times: International delivery times may vary due to customs clearance. Delays caused by customs are beyond our control.

5. Lost or Damaged Shipments

Lost Packages: If your shipment is lost in transit, contact us within 5 business days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue.
Damaged Packages: If your order arrives damaged, notify us within 48 hours of receipt. Please provide photos of the damage, including the packaging, for assessment.

6. Unclaimed Packages

Packages returned to us due to incorrect addresses, refusal, or failure to claim will be held for 30 days. Customers are responsible for reshipping costs.
Unclaimed packages after 30 days may be donated or discarded without refund.