Refund Policy
Our refund policy ensures that issues are resolved fairly while maintaining our
commitment to providing high-quality, custom products.
1. Eligibility for Refunds
Refunds are granted only under the following circumstances:
- Verified defects or errors in production.
- Lost packages confirmed by the shipping carrier.
- Damaged goods reported within 48 hours of receipt.
2. Non-Refundable Scenarios
Refunds are not issued for the following:
- Errors in customer-approved proofs.
- Buyer’s remorse or preference changes after production begins.
- Delays caused by third-party carriers or customs clearance.
- Custom or personalized items that are free from defects.
3. Refund Process
- Request Submission: To request a refund, contact us via email or our online form within 30 days of receiving your order. Include detailed descriptions and photos of the issue.
- Approval and Resolution: Approved refunds will be processed within 5–7 business days and issued back to the original payment method.
- Replacement Option: Customers may choose between a refund or a replacement order at no additional cost for verified defects.
4. Order Cancellations
Cancellations are allowed within 4 hours of design proof approval. After this period:
- Before Production: A cancellation fee of 10% will be applied.
- After Production: No refunds will be issued once production begins.
5. Return Shipping Responsibility
- Customers are responsible for the cost of returning items unless the issue is deemed our fault. A prepaid label will be provided for eligible returns.
6. International Refunds
- Refunds for international customers exclude customs fees, duties, or taxes. These fees are non-refundable as they are collected by local authorities.
For any questions or assistance, feel free to contact our support team. Our goal is to ensure your satisfaction with every order.