Refund Policy

Our refund policy ensures that issues are resolved fairly while maintaining our
commitment to providing high-quality, custom products.

 

1. Eligibility for Refunds

Refunds are granted only under the following circumstances:

• Verified defects or errors in production.
• Lost packages confirmed by the shipping carrier.
• Damaged goods reported within 48 hours of receipt.

 

2. Non-Refundable Scenarios

Refunds are not issued for the following:

• Errors in customer-approved proofs.
• Buyer’s remorse or preference changes after production begins.
• Delays caused by third-party carriers or customs clearance.
• Custom or personalized items that are free from defects.

 

3. Refund Process

• Request Submission: To request a refund, contact us via email or our online form within 30 days of receiving your order. Include detailed descriptions and photos of the issue.
• Approval and Resolution: Approved refunds will be processed within 5–7 business days and issued back to the original payment method.
• Replacement Option: Customers may choose between a refund or a replacement order at no additional cost for verified defects.

 

4. Order Cancellations

Cancellations are allowed within 4 hours of design proof approval. After this period:

• Before Production: A cancellation fee of 10% will be applied.
• After Production: No refunds will be issued once production begins.

 

5. Return Shipping Responsibility

• Customers are responsible for the cost of returning items unless the issue is deemed our fault. A prepaid label will be provided for eligible returns.

 

6. International Refunds 

• Refunds for international customers exclude customs fees, duties, or taxes. These fees are non-refundable as they are collected by local authorities.

 

For any questions or assistance, feel free to contact our support team. Our goal is to ensure your satisfaction with every order.