Return Policy

1. Claims for Defective, Misprinted, or Damaged Products

• Claims for defective, misprinted, or damaged items must be submitted within 30 days of receiving the product.
• For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.
• Issues deemed to be our fault will be resolved at our expense, either through replacement or refund.

 

2. Reporting Problems

• If you or your customers notice any issues with an order, please submit a problem report via email or our online form.

 

3. Return Address

• The return address is set to Packet Empire Inc.’s facility by default. Returned shipments will trigger an automated email notification.
• Unclaimed returns will be held for 30 days, after which they may be donated to charity.

 

4. Incorrect Shipping Address

• If the shipping address provided is deemed insufficient by the courier, the shipment will be returned to our facility. Reshipment costs will be the responsibility of the customer upon confirmation of the updated address.

 

5. Unclaimed Shipments

• Unclaimed shipments returned to our facility will incur reshipment costs. Unclaimed shipments without reshipping arrangements after 30 days may be donated or discarded without refund.

Other Policies

Non-Returnable Items

• We do not accept returns of sealed goods (e.g., hygienic items) or custom/personalized products unless defective.
• Sealed goods that are returned will be disposed of and are not eligible for reshipment or refund.

Customer-Initiated Returns

• Customers are encouraged to contact us before returning any items. Returns for buyer’s remorse or size exchanges are not accepted unless arranged at the customer’s expense.

International Guidelines

• EU Consumers: Under Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal does not apply to personalized or sealed goods that are unsealed after delivery. Packet Empire Inc. reserves the right to refuse returns under these conditions.